Privacy Notice

We only sell to companies that have given complete company information.

Our Terms and conditions.
Filipiniana is a Swedish eclectic design brand. In order to purchase our products through our B2B-ecommerce site you need to be authorized, registered and pass our screening process. Once you have been granted access to the site you will be able to see our prices and place orders.

Order policy

First time customers are required to have a min. order value of 5000 SEK/DKK/NOK or 500 EUR.

After you have completed your order, you will get an automatic confirmation by email. Your order will then be processed this may take a few days. After your order has been processed an order confirmation will be sent to your registered email address. Once confirmed, all orders are binding. If by any chance you have not received your order confirmation or if something is incorrect in your order do not hesitate to inform us as soon as possible by sending an email to info@filipiniana.se On the order confirmation you can find our company details, policy on complaints.

Payment and delivery policies

Our aim is to deliver your order intact with all selected items, in order for you to get your selected items as soon as possible we suggest that we send your order with partial deliveries as some products may have longer delivery time.
Why do some items take longer time to be delivered?
As part of our company vision. we work directly with independent factories mostly in the rural parts of the philippines in order to aid and support local communities, craftsmen and entrepreneurs. As a result the products are handmade and the production time may be longer once one batch of designs are sold out. In Sweden we use PostNord to ship our pallets and parcels. Internationally we have a partnership with Dachser to ship pallets.

Shipping costs.

Shipment costs will be added to all orders. We have a maximum shipment cost of 15% based on your total order value, this means that in the case of backorders it will not be an added cost if we send your order partially. The exact shipping cost will be calculated once your order is prepared (depending on order value, location and volume).

Payment terms.

For first time orders we have a strict proforma policy(order will be sent after receiving payment). For all subsequent orders we offer you an invoice credit of 10 days after approved credit control. All items are property of filipiniana until the items are fully paid.

Priceing

The prices on our website are stated in SEK (SWEDISH KRONA), DKK (DANISH KRONER), NOK (NORWEGIAN KRONER) or EUR (EURO). All prices are excluded 25% of VAT. We reserve the right to make adjustments of any incorrect prices.

Breakage and Complaints

In the case of damaged goods it is your responsibility to file a complaint. A complaint is only valid if it follows our company policy. All broken items needs to be taken picture of and sent by email to info@filipiniana.se. Pictures need to be sent together with a description of the complaint within 3 days upon delivery. In your complaint kindly state your company name, customer no, invoice no.

Products

We reserve the right for Typographical errors or any inaccuracies in our stock management system on the site. We can not guarantee that all images reflect the product in its entirety. We hope to give you as accurate pictures of the products as possible but some irregularities may be found due to lighting, shades, and screen setting of your computer.

Backorders

We reserve the right NOT to send orders/backorders with a total value below 3000SEK/DKK/NOK, 300 EUR. If your order is below this amount there may be a added freight cost. Orders with proforma payment terms should be payed within 1 week or the order may be cancelled.

Force majeure

Filipiniana are NOT responsible for delays and errors due to circumstances beyond our control, such as labor disputes, fire, war, government decisions, reduced or non-delivery from our suppliers. Filipiniana are not responsible for any changes of products characteristics made by the suppliers and other factors beyond our control. We are not responsible for direct or indirect damage/loss that may occur for our customers